We take the protection of your personal data seriously. This statement informs you about the collection, processing, and use of your data when using our website and booking platform.
The responsible party for data processing is HotelResidenz, represented by Clara König, Klaus-Geisler-Straße 6a, Email: info@robinhoodhotelblacktown.com, Phone: 0680 8059984. For questions regarding data protection, please contact us using these details.
We collect personal data that you provide to us via the booking form or when contacting us: name, email address, phone number, as well as your message or booking inquiry. This data is processed exclusively to handle your request, to carry out pre-contractual measures, and to fulfill the hotel accommodation contract. The legal basis is Art. 6 (1) lit. b GDPR. Furthermore, we collect technical data such as IP address, browser type, and access times to ensure the security and stability of the website (Art. 6 (1) lit. f GDPR).
Our website uses cookies that are technically necessary for the operation of the site. Additionally, based on your consent (Art. 6 (1) lit. a GDPR), we use analysis services to understand and improve the use of the website. These tools collect anonymized data such as page views, dwell time, and interactions. You can revoke your consent at any time by adjusting the cookie settings in your browser.
Your personal data is only disclosed to third parties if this is necessary for contract fulfillment (e.g., to payment service providers or hosting providers) or if you have given your express consent. We use external service providers (processors) who act strictly according to our instructions and in compliance with the GDPR. Data is only transferred to third countries if an adequate level of data protection is ensured.
You have the right to request information about the personal data we process (Art. 15 GDPR), as well as the correction of inaccurate data (Art. 16 GDPR), deletion (Art. 17 GDPR), and restriction of processing (Art. 18 GDPR). You also have the right to data portability (Art. 20 GDPR) and to revoke your consent at any time. Complaints can be submitted to the competent supervisory authority.
We store your personal data only for as long as is necessary to fulfill the stated purposes or as required by legal retention obligations. Once the purpose ceases to exist, the data is deleted. We take appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or misuse.
This website contains no false claims, no artificial urgency, no fake reviews or endorsements. We do not make unfounded guarantees or promises. All information regarding our services and accommodations is accurate to the best of our knowledge and belief. If you notice any discrepancies, please contact us directly.